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  1. Solutions
  2. Kofax Communications Manager

Engage and communicate with your customers across multiple channels with minimal IT intervention


Ideal for any outbound communication including contracts, proposals, insurance and mortgage documents, Kofax Communications Manager™ puts your line-of-business managers in control of their correspondence. With minimal IT involvement, documents can be delivered across channels such as e-mail, social or digital, making the solution a key component in your digital workflow transformation initiatives.

Transform customer workflows

Enhance personalization

Improve productivity

Automate workflows and standardize customer-facing business processes with seamless integration to legacy systems and core enterprise applications.

Deliver personalized, content-rich communications while leveraging data and preferences to maximize various cross- and up-sell opportunities.

Create and manage tailored communications with a single platform that gathers data from various sources, saving time and increasing operational efficiencies.

Why customers choose Communications Manager

Improves the customer experience

Reduces risk and ensures compliance

Increases enterprise agility

Provide personalized communications, interact with your customers instantly and deliver content via their preferred channels.

Make sure documents are compliant with defined internal and external standards to avoid costly penalties.

Business users can respond faster to changes with accurate, relevant and personal content for a more agile organization.

Empowers business users

Saves time and increases profitability

Give users control over communications and minimize demands on IT resources. Employees can easily create and manage documents and templates.

Shorten time-to-market with messages that maximize sales opportunities. Reduce print and maintenance costs.

How Communications Manager can help

Content management

Communication design

Lifecycle management

Centralize content assets and make them more accessible while providing greater searchability and security. Minimize the aggregation of assets to manage.

Easily update branding and apply the changes to your documents based on data and business rules. A single template can support all brands, making it quicker to keep documents current.

Manage business processes like reviewing and approving individual assets along the content lifecycle.

User-friendly platform

Omnichannel delivery

End-to-end automation

Scale document processes using templates and other building blocks from a central database.

Design and build communications for multiple channels integrated with your existing customer management technology.

Integrate with Kofax TotalAgility™ to enable on-demand document generation. Turn communications into digital transactions through an out-of-the-box integration with Kofax SignDoc® e-signature capabilities.